1. General
    1. All items (the "Items") sold by ARTĒ MADRID through this site are sold subject to the Terms and Conditions contained herein (these "Terms and Conditions") written by ARTE MADRID. By submitting your order, you confirm that you have read, understood and agreed to these Terms and Conditions.
    2. To place an order through this site, you must be an individual reached the age of majority (which in most countries is 18 years old), who have legal capacity to enter into a contract.
    3. These Terms and Conditions only apply to the sales conducted through this site and all the products sold through ARTĒ MADRID retail stores are not subjected to these Terms and Conditions.
    4. ARTĒ MADRID reserves the rights to amend and change these Terms of Conditions from time to time without any prior notice and enter of this website will signify your agreement to be bound by these modified “Terms and Conditions”.
    5. Headings of these Terms and Conditions are used for convenience only and should not be taken into account when constructing these Terms and Conditions.
  2. Orders
    1. The price shown on this site are in EURO / USD.
    2. After you submitted an order on our site, you will receive an “Order Placed” notification within 2 days to inform you that we have received your order.
    3. Once the order is confirmed, the order cannot be cancelled. If you realized you place an order mistakenly and want to cancel your order, you must contact ARTĒ MADRID immediately. However, ARTĒ MADRID reserves the rights and has its own discretion on different cases to cancel your order.
    4. ARTĒ MADRID will endeavour to fulfill the purchased orders in this site but shall not be liable to any person if ARTĒ MADRID declines to or is unable to fulfill an order for whatever reasons. Under such circumstances, your order will be cancelled and the payments will be refunded after deducting all the administrative cost raised due to whatever reasons.
    5. Tailor-made orders will not be accepted through this site. If you are looking for any tailor-made services, please visit our retail stores.
  3. Payments
    1. All the payments for online purchases on this site must be settled by using PayPal. ARTĒ MADRID owns the rights to change the payment method and such changes will be announced in this website.
    2. When ordering on this website, you will need to enter your payment details on the appropriate form including your credit card information. You hereby confirm that you own the credit card legitimately and all the details you provided for the payment are correct.
    3. ARTĒ MADRID holds no responsibility and will not pay for any additional charges arise through credit card payment.
  4. Shipping Policy
    1. ARTĒ MADRID offers free shipping worldwide. All the shipping charges and the related taxes will be paid by ARTĒ MADRID. However, ARTĒ MADRID reserves the rights to charge the shipping costs and taxes of the purchased items.
    2. After your purchased item(s) is / are shipped, you will receive an “Item Shipped” notification with delivery details including shipment tracking number by the e-mail provided when you placed your order. The e-mail you submitted must be valid in order to receive the notifications.
    3. ARTĒ MADRID will ship your purchased item(s) out within 14 days unless the item is out of stock. ARTĒ MADRID will inform you the arrangement through your registered e-mail if such cases occur.
    4. If the delivery address provided is invalid, incomplete, or out of the delivery service area, ARTĒ MADRID reserves the right of order cancellation.
    5. ARTĒ MADRID is not liable for any late delivery or any forms of damages arise during delivery caused by any circumstances beyond our reasonable control.
    6. Please note that ARTĒ MADRID does not ship orders to P.O. boxes or military bases.
  5. Disclaimer
    1. ARTĒ MADRID will make every effort to ensure all the prices, details, size and any other information of the item(s) are correct but ARTĒ MADRID reserves the rights to change and amend this information without prior notice. We are not liable for any loss and damages associated with using this site however caused, including but not limit to incorrect prices and information.
    2. ARTĒ MADRID holds no responsibility for any loss you may suffer from accessing this website including but not limit to any transmission error or delays in transaction or any whatever reasons of loss that beyond our reasonable control.
  6. Return Policy
    1. ARTĒ MADRID only accepts the returns of defective, damaged or mistakenly sent items.  If you receive an item that is defective, damaged or not the item you ordered, please contact us at info@arte-madrid.eu or +852 3102 2088 within 7 days after you have received the products.
    2. Only products purchased on this site can be exchanged or refunded. The returned item(s) must be accompanied by its / their original packaging and the packing slip. We will not handle any exchange or refund of products purchased in other channels.
    3. Returned products must be shipped by traceable carrier within 14 days to 16/F, 38 Heung Yip Road, Wong Chuk Hang, Hong Kong after you get the return confirmation form us.
    4. The shipping fees and the related costs of the returned products will not be paid by ARTĒ MADRID
    5. All the earrings cannot be exchanged and refunded due to hygienic reasons.
    6. ARTĒ MADRID bears no responsibilities for any loss or damage during delivery of the returned product(s).
    7. Products will be exchanged after we examined your returned product(s) and found us responsible for the product defects. The inspection will take about 7 days.
    8. ARTĒ MADRID will endeavour to ship the new product(s) out within 14 days.
  7. Data Privacy Policy
    1. All data collected are used for the purpose of processing the order. ARTĒ MADRID will put reasonable efforts, which within our capacity and power, to keep the details of your order and payment secure. However, ARTĒ MADRID will not liable for any loss you may suffer if a third party unauthorized access to your data by the data you provided.
  8. Language and Governing Law
    1. If any discrepancy occurs between the English, Chinese or Spanish language versions of these Terms of Conditions, the English language version shall prevails.
    2. Your use of this site, any contract between you and ARTĒ MADRID and these Terms and Conditions shall be governed by and constructed in accordance with the laws of Hong Kong Special Administrative Region of the People's Republic of China (HKSAR) and subject to the exclusive jurisdiction of the courts of HKSAR.

Last revised: 1 January 2015

Declaration: I hereby declare and confirm that all the information given above in this order form is accurate, true and complete to my best of knowledge, information and belief. I confirm that I have read and understood, and fully agree to the Terms and Conditions outlined above.